Refund Policy

Overview

We want you to be happy with your purchase. This page explains exactly how refunds work for paid plans and credit purchases on CELPcore.

7 day satisfaction guarantee

Not satisfied? You can request a full refund within 7 days of purchase, as long as you have not used too much of it first. You qualify when all of the following are true:

• The purchase was made within the last 7 calendar days.
• You have completed fewer than 10 practice exercises since the purchase.
• You have attempted no more than 2 mock tests since the purchase.
• You have used fewer than 5 AI scored submissions since the purchase.

When refunds are not granted

• Requests made after the 7 day window has closed.
• Usage above any of the thresholds listed above.
• Dissatisfaction with your performance or results on the official test.
• Accounts suspended for credential sharing, abuse, or other violations of the Terms of Service.
• Purchases made through a third-party app store, which are handled under that store's own refund process.

Please talk to us before filing a chargeback

Contact us before opening a payment dispute with your card issuer or payment provider. Opening a dispute without contacting us first may result in account suspension while the dispute is investigated. Reach out first and we will work things out fairly.

How to request a refund

The quickest way is the self-serve refund request page. It checks your latest purchase against the conditions above using our system records and lets you submit a request in a few clicks. You can also email [email protected] from your registered email address with your purchase receipt.

Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your payment provider.

Changes to this policy

We may update this policy as the service evolves. The version in effect at the time of your purchase applies to that purchase.